For NuVAX support, contact your VAR. For all other Logical products, contact us directly. Our facilities can be reached from 8 o'clock AM to five o'clock PM Pacific time, Mondays through Thursdays, excluding major holidays at: The Logical Company 75 Gateway Boulevard, Cottage Grove, Oregon 97424 USA Tel: +1 541-942-3610 Fax: +1 541-942-3640 E-Mail: support@logical-co.com Please have the following information ready when contacting our customer service department: The product model number and revision level Your operating system and version The nature of the problem experienced