Give us a call at +1 541-942-3610

Product Repair

If you are needing to have a product repaired or to request an RMA number please fill out the form below to help expedite the process. We will provide you with an RMA number or a quote quickly if the product is out of warranty.

Return Process

  • Complete Form
  • Receive confirmation email with RMA #
  • Ship the product

Return Policy

Logical products returned for repair under warranty are repaired and returned within 7 business days unless it is necessary for a technical support engineer to contact you and discuss the repair. We pay return freight and use the same shipping method as the unit is received. To obtain warranty service, you must fill out our repair request form and return the product unmodified and in the original packaging.

Repair/Exchange Program

Out-of-warranty products qualify for our repair/exchange program in the second and third years from original ship date. Products are repaired or exchanged at Logical’s discretion. The customer submits a purchase order and pays freight both ways. Turnaround is 10 business days.

Spares Program

Out-of-warranty products that have been in the field for more than three years cannot be repaired. Customers can purchase a new controller for any products that are active (not obsolete).

"In everything we do, we strive to exceed expectations" - Les Wellington, President

© Copyright 2024 The Logical Company All rights reserved. Various trademarks held by their respective owners.
The Logical Company @ 75 Gateway Blvd, Cottage Grove, OR, 97424, United States Terms of Service | Privacy Policy